All of our products are designed and produced with great care and attention to detail, and we hope you will be delighted with them. If for any reason you're not, please return them unused within 30 days of purchase and we will refund or exchange them, no questions asked.

Goods are to be returned to Merino Kids™ at your expense. However, if products are faulty, we will refund or credit the cost of the return postage.

If you are unhappy with your order for any reason please contact Customer Service to arrange replacement or return.


  • An item that has been incorrectly laundered will not be accepted under this Guarantee.
  • Unless faulty, a returned item will only be accepted if it is unused, in its original packaging and in resaleable condition.

Please contact Customer Service for more information.